Privacy Policy

Last updated: April 2026

1. Who We Are

ElectroSafe provides electrical services across South London and Surrey. When we refer to "we", "us", or "our" in this policy, we mean ElectroSafe. For any privacy-related queries, contact us at info@electrosafe.london or call 07557 781201.

2. Information We Collect

We collect information you provide directly: name, email address, phone number, postcode, and job details when you submit our contact form or call us. We also collect technical data such as IP address, browser type, and pages visited through standard web analytics.

3. How We Use Your Information

We use your personal data to: respond to your enquiry with a quote, schedule and complete electrical work, send appointment confirmations and follow-ups, comply with legal and regulatory obligations, and improve our website and services.

4. Legal Basis for Processing

We process your data under legitimate interest (responding to your enquiry and providing services), contractual necessity (fulfilling agreed work), and legal obligation (maintaining electrical safety records as required by law).

5. Data Sharing

We do not sell your data. We may share your information with: regulatory bodies (industry schemes, local authorities) as required for certification, subcontractors involved in completing your job, and IT service providers who help us operate our systems — all bound by data protection agreements.

6. Data Retention

We retain your personal data for 6 years after the completion of work, in line with UK electrical certification record-keeping requirements. Contact enquiries that don't result in work are deleted after 12 months.

7. Your Rights

Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion, restrict processing, data portability, and object to processing. To exercise any of these rights, email info@electrosafe.london.

8. Cookies

Our website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Contact

For privacy-related questions, contact us at info@electrosafe.london or call 07557 781201. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).